000 00302nam a2200109Ia 4500
008 200608s9999 xx 000 0 und d
100 _aRADHIKA MARISERLA
245 0 _aImplementation of customer relationship management at BPL Ltd
260 _aHyderabad
_bIPE
_c2002
650 _aBPL Ltd.
942 _cBK
_2DDC
999 _c900
_d900