| 000 | 00669nam a2200193Ia 4500 | ||
|---|---|---|---|
| 999 |
_c7112 _d7112 |
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| 020 | _a81-314-0475-7 | ||
| 041 | _aENG | ||
| 082 |
_a658.8 _bJAY |
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| 245 | 0 |
_aThe ICFAI University Press on customer retention management : _bconcepts and applications / _ced. by S Jaya krishna |
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| 250 | _a1st ed. | ||
| 260 |
_aHyderabad, India : _bICFAI University Press, _c2006. |
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| 300 |
_aix, 180 pages : _billustrations ; _c23 cm. |
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| 500 | _aContributed articles. "Icfai books." | ||
| 650 |
_aConsumer satisfaction _vManagement. |
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| 650 |
_a Consumer satisfaction _xCase studies. |
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| 650 | _aCustomer services. | ||
| 700 | _aed. by Jaya krishna, s | ||
| 942 |
_cBK _2ddc |
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