000			01508nam a2200229Ia 4500
999			_c6345 _d6345
020			_a9780521708937
041			_aENG
082			_a428 _bNAT
100			_aNaterop, B. Jean
245		0	_aTelephoning in English with audio CDs / _cB. Jean Naterop, Rod Revell.
250			_a3rd ed
260			_bCambridge, UK ; New York : _aCambridge University Press, _c2004.
300			_aviii, 128 pages : _billustrations (some color) ; _c25 cm.
440			_aCambridge professional English.
505			_a How can I help you? -- Hold the line, please -- Making enquiries -- Placing an order -- Bookings and arrangements -- A change of plan -- What's the problem? -- Handling complaints.
520			_aFor professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. Suitable for use in class or for self-study, it develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. The third edition takes into account recent developments in telecommunications and offers new listening material throughout.--From publisher description.
650			_aEnglish language _xConversation and phrase books.
650			_aTelephone etiquette.
650			_aEnglish language _xTextbooks for foreign speakers.
700			_aRevell, Rod
942			_cBK _2ddc