| 000 | 00576nam a2200169Ia 4500 | ||
|---|---|---|---|
| 999 |
_c5430 _d5430 |
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| 041 | _aENG | ||
| 082 |
_a658.8 _bMAD |
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| 100 | _aIcfai | ||
| 245 | 0 |
_aeCRM Concepts and Cases / _ced. by Madhavi garikaparthi |
|
| 260 |
_aHyderabad : _bICFAI bBooks ; _c2005. |
||
| 300 |
_axiv, 261 p. : _billustrations, _c23 cm. |
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| 504 | _aIncludes Bibliographic References related and Index | ||
| 505 | _asection I: Understanding eCRM, Section II: eCRM Process and Tools, Section III: Cases in eCRM | ||
| 650 | _ae government | ||
| 700 | _aed. by garikaparthi, Madhavi | ||
| 942 |
_cBK _2ddc |
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