000 | 00576nam a2200169Ia 4500 | ||
---|---|---|---|
999 |
_c5430 _d5430 |
||
041 | _aENG | ||
082 |
_a658.8 _bMAD |
||
100 | _aIcfai | ||
245 | 0 |
_aeCRM Concepts and Cases / _ced. by Madhavi garikaparthi |
|
260 |
_aHyderabad : _bICFAI bBooks ; _c2005. |
||
300 |
_axiv, 261 p. : _billustrations, _c23 cm. |
||
504 | _aIncludes Bibliographic References related and Index | ||
505 | _asection I: Understanding eCRM, Section II: eCRM Process and Tools, Section III: Cases in eCRM | ||
650 | _ae government | ||
700 | _aed. by garikaparthi, Madhavi | ||
942 |
_cBK _2ddc |