000 00376nam a2200121Ia 4500
999 _c5180
_d5180
082 _a658.4
_bNIV.B
100 _aNiven, Paul R.
245 0 _aBalanced scorecard step by step maximizing performance and maintaining results /
_cPaul R. Niven
260 _aJOHN WELY
_bNEW YORK
_c2002
300 _axviii;334p.
650 _aOrganizational effectiveness-measurement
942 _cBK
_2ddc