000			01739nam a2200193Ia 4500
999			_c5011 _d5011
020			_a8181473272
041			_aENG
082			_a658.312 _bRAM.T
100			_aRampersad, Hubert K.
245		0	_aTotal Performance Scorecard : _bredefining management to achieve performance with integrity / _cHubert K. Rampersad ; with a foreword by Dorothy A. Leonard.
260			_aNew Delhi : _bElsevier , _c2003.
300			_axx, 332 pages : _billustrations ; _c25 cm
505			_aPreface1. IntroductionPart one: The Foundations of Total Performance Scorecard2. Total Performance ScorecardThe TPS-ConceptThe Balanced ScorecardThe TPS-Cycle3. Formulating the Balanced ScorecardFormulating the Personal Balanced ScorecardFormulating the Organizational Balanced Scorecard4. Communicating with and Linking the Balanced Scorecard Communicating the Balanced ScorecardLinking the Balanced Scorecard5. ImprovingProcess SelectionProcess EvaluationProcess ImprovementPersonal Improvement6. DevelopingIntroductionResult Planning Coaching Appraisal Job-Oriented Competence Development7. Reviewing and Learning Reviewing LearningPart two: Organizational Requirements8. TeamworkTeam Composition, Team Roles and Core QualitiesTeam DevelopmentInterpersonal communication Coaching of Team Members Leadership Styles Effective Meeting Team Review9. Organization for Continuous Improvement Improvement Teams Improvement Circles10. Managing Change11. Organizational CultureEpilogueAppendix I: Appraisal Forms Business JetAppendix II: 360 - Feedback Business JetAppendix III: TPS-Quick Scans ReferencesIndex
650			_aTotal quality management.
650			_aPerformance _xMeasurement.
650			_aEmployee motivation.
700			_aLeonard, Dorothy A.
942			_cBK