000 00296nam a2200121Ia 4500
999 _c4690
_d4690
082 _a658.8
_bMAT
100 _aMather hal
245 0 _aHow to profitably delight your customers / Hal Mather
260 _aNew Delhi:
_bButterworth,
_c2001.
300 _ax;185 p.
650 _aCustomers
942 _cBK