000 | 00354nam a2200133Ia 4500 | ||
---|---|---|---|
008 | 200608s9999 xx 000 0 und d | ||
082 |
_a658.8 _bHOR.S |
||
100 | _aHorovitz jacques | ||
245 | 0 | _aSeven secrets of service strategy - the | |
260 |
_aNew York _bPrentice Hall _c2000 |
||
300 | _aix; 140p | ||
650 | _aService management | ||
942 |
_cBK _2DDC |
||
999 |
_c4285 _d4285 |