000 00354nam a2200133Ia 4500
008 200608s9999 xx 000 0 und d
082 _a658.8
_bHOR.S
100 _aHorovitz jacques
245 0 _aSeven secrets of service strategy - the
260 _aNew York
_bPrentice Hall
_c2000
300 _aix; 140p
650 _aService management
942 _cBK
_2DDC
999 _c4285
_d4285