000			01223cam a22002654a 4500
999			_c419 _d419
020			_a0324224370 (package : core text + student CD + Microsoft Project CDROM set 120 day version + InfoTrak)
020			_a0324224389 (core text only)
020			_a0324224397 (student CD)
020			_a0324321783 (Microsoft Projet 2003 CDRom set 120 days)
041			_aENG
082	0	0	_a658.812 _bMET
100			_aMetters, Richard
245	0	0	_aSuccessful service operations management. / _cRichard Metters (et al..)
246	3	0	_aService operations management
250			_a2nd ed. /
260			_aMason, OH : _bSouth-Western, _cc2006.
300			_axx, 406 p. : _bill. ; _c26 cm. + _e1 CD-ROM (4 3/4 in.)
500			_aRev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003.
500			_aPasscard for access to free 4-month subscription to InfoTrak inserted before title page.
500			_aVarious multi-media instructional materials are available to supplement the text.
504			_aIncludes bibliographical references and indexes.
650		0	_aCustomer services _xManagement.
650		0	_aCustomer services _xManagement _vCase studies.
942			_2ddc _cBK