| 000 | 00450nam a2200145Ia 4500 | ||
|---|---|---|---|
| 020 | _a9788120335387 | ||
| 041 | _aENG | ||
| 082 |
_a658.812 _bALO |
||
| 100 | _aAlok, Kumar Rai | ||
| 245 | 0 |
_aCustomer Relationship Management : _bconcepts and cases / _cAlok Kumar Rai. |
|
| 260 |
_aNew Delhi : _bPHI Learning Private Limited, _c2008. |
||
| 300 |
_axvi, 247 pages : _billustrations ; _c25 cm |
||
| 650 |
_aCustomer relations _xManagement. |
||
| 942 |
_cBK _2ddc |
||
| 999 |
_c303 _d303 |
||