| 000 | 00347nam a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 200608s9999 xx 000 0 und d | ||
| 100 | _aMenon ramesh | ||
| 245 | 0 | _aCompetition advantage through customer response management in service industry | |
| 260 |
_aHyderabad _bIPE _c1999 |
||
| 300 | _a31p | ||
| 650 | _aProject report-1997 | ||
| 942 |
_cBK _2DDC |
||
| 999 |
_c2706 _d2706 |
||