| 000 | 00804cam a2200217 a 4500 | ||
|---|---|---|---|
| 999 |
_c2421 _d2421 |
||
| 020 | _a8172246099 | ||
| 020 | _a0750689102 | ||
| 041 | _aENG | ||
| 082 | 0 | 0 |
_a658.3 _bVAN |
| 100 | 1 | _aVan der Wagen, Lynn. | |
| 245 | 1 | 0 |
_aBuilding Quality Service : _bwith competency-based human resource management / _cLynn van der Wagen. |
| 260 |
_aChatswood [Australia] ; _aNewton [Mass.?] : _bButterworth-Heinemann, _cc1994. |
||
| 300 |
_axiii, 208 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 201-204) and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 | _aCustomer relations. | |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/description/els031/00551404.html |
| 856 | 4 | 1 | _uhttp://www.loc.gov/catdir/toc/els031/00551404.html |
| 942 |
_2ddc _cBK |
||