000 01550nam a22002057a 4500
020 _a9780814436738
041 _aENG
082 _a658.301
_bFIT
100 _aFitz-enz Jac
245 _aThe ROI of human capital :
_bmeasuring the economic value of employee performance/
_cJac Fitz-enz.
250 _a2nd ed.
260 _aNew York:
_bHarperCollins Leadership (AMACOM),
_c2009.
300 _a xxiii, 312 pages :
_bIllustrations
_c24 cm.
504 _aIncludes Index.
505 _aCONTENTS PREFACE TO THE SECOND EDITION PREFACE TO THE FIRST EDITION CHAPTER 1: Human Leverage CHAPTER 2: How to Measure Human Capital's Contribution to Enterprise Goals CHAPTER 3: How to Measure Human Capital's Impact on Processes CHAPTER 4: How to Measure Human Resources' Value Added CHAPTER 5: End-to-End Human Capital Value Reports CHAPTER 6: Human Capital Analytics: The Leading Edge of Measurement CHAPTER 7: Predictive Analytics: Leading Indicators and Intangible Metrics CHAPTER 8: How to Measure and Value Improvement Initiatives Results CHAPTER 9: Outsourcing: A New Operating Model? CHAPTER 10: How to Change the Game CHAPTER 11: Eleven Principles, Seven Skills, and Five Metrics INDEX
520 _aPresents a method for measuring the contributions of staff to corporate profit. Offers a blend of management expertise and quantitative measurements, showing how to gauge human costs and productivity on three levels: organizational, functional, and human capital management.
650 _aHuman capital
650 _aLabor economics
942 _2ddc
_cBK
999 _c23826
_d23826