000			00606nam a22002177a 4500
020			_a9789356067400
041			_aENG
082			_a658.812 _bJOH
100			_aJohnston, Robert
245			_aService Operations Management : _bimproving service delivery / _cRobert Johnston et al..
250			_a5th ed.
260			_aNoida.: _bPearson, _c2023.
300			_axxii, 609 pages: _bIllustrations; _c26 cm.
504			_aIncludes Index.
650			_aService industries
650			_aManagement
700			_aShulver, Michael.
700			_aSlack, Nigel.
700			_aClark, Graham.
942			_2ddc _cBK
999			_c23722 _d23722