000			01313nam a22001817a 4500
020			_a9780143118442
041			_aENG
082			_a158.2 _bSTO
100			_aStone, Douglas.
245			_aDifficult conversations: _bhow to discuss what matters most / _cDouglas Stone et all..
260			_aNew York: _b Penguin Books, _c2010.
300			_axxv, 315 pages: _billu; _c19 cm.
504			_ainclude index.
520			_aThe 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"-- Provided by publisher.
700			_aPatton, Bruce.
700			_aHeen, Sheila.
942			_2ddc _cBK
999			_c23146 _d23146