000			00694cam a2200205 a 4500
999			_c21922 _d21922
020			_a9780367200770
041			_aENG
082	0	0	_a658.562 _bROS
100	1		_aRoss, Joel E.
245	1	0	_aTotal quality management : _btext, cases, and readings / _cJoel E. Ross
250			_a3rd ed.
260			_aBoca Raton, Fla. : _bSt. Lucie Press, _c1999.
300			_axv, 550 p. : _bill. ; _c23 cm.
504			_aIncludes bibliographical references and index.
650		0	_aTotal quality management.
650		0	_aTotal quality management _vCase studies.
700			_awith contributions by Perry Susan.
856	4	2	_uhttp://www.loc.gov/catdir/enhancements/fy0646/99462632-d.html
942			_2ddc _cBK