000 00454nam a22001577a 4500
020 _a9780199456758
082 _a658.812
_bMUL
100 _aMullick, N.H.
245 _aCustomer relationship management /
_cN.H. Mullick.
260 _aNew Delhi ;
_bOxford University Press,
_c2016.
300 _axiii, 360 pages :
_c23 cm.
650 _aCustomer relations
650 _aCustomer services
650 _aCustomer relations
_xManagement
942 _2ddc
_cBK
999 _c21902
_d21902