000			00459nam a2200169 4500
999			_c21315 _d21315
020			_a8172248245
041			_aENG
082			_a658.8'12 _bKAT
100			_aKatz, Bernard
245			_aHow to turn customer service into customer sales/ _cBernard Katz
260			_aMumbai: _bJaico Pub., _c2000.
300			_a168 p. : _bill; _c25 cm.
504			_aInclude summary and Index
650			_aService Management
650			_aSales Management
942			_2ddc _cBK