| 000 | 00598nam a22001817a 4500 | ||
|---|---|---|---|
| 999 |
_c20609 _d20609 |
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| 020 | _a9780273740490 | ||
| 082 |
_a658 _bJOH |
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| 100 |
_aJohnston, Robert, _d1953-; |
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| 245 |
_aService operations management : _bImproving service delivery / _cRobert Johnston, Graham Clark and Michael Shulver. |
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| 260 |
_aChennai : _bPearson, _c2017. |
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| 300 | _aOnline resource | ||
| 650 |
_aService industries _xManagement. |
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| 650 | _aBusiness and Management. | ||
| 700 |
_aClark, Graham, _d1949-; |
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| 700 | _aShulver, Michael | ||
| 856 | _uwww.elibrary.in.pearson.com | ||
| 942 |
_2ddc _cEBOOK |
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