| 000 | 00838nam a22001817a 4500 | ||
|---|---|---|---|
| 999 |
_c20021 _d20021 |
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| 020 | _a8175140151 | ||
| 041 | _aENG | ||
| 082 |
_a658.3 _bSTA |
||
| 100 | _aStamatis, D. H. | ||
| 245 |
_aTotal quality service / _cD.H. Stamatis. |
||
| 260 |
_aNew Delhi : _bVanity Books International, _c1998. |
||
| 300 |
_axiii, 318 pages : _billustrations ; _c23 cm. |
||
| 440 | _aEncyclopaedia Total Quality Management Series. | ||
| 500 | _aSt. Lucie Press Total quality management Series. | ||
| 505 | _aQuality -- Product versus service -- Communication and management -- Total quality service implementation strategy -- Teams and empowerment -- Conflict resolution -- Customer service and satisfaction -- Benchmarking -- Problem solving and tools used in TQS -- ISO and services. | ||
| 650 | _aTotal quality management. | ||
| 942 |
_2ddc _cBK |
||