| 000 | 00936nam a22001817a 4500 | ||
|---|---|---|---|
| 999 |
_c20017 _d20017 |
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| 020 | _a8175140127 | ||
| 041 | _aENG | ||
| 082 |
_a658.3 _bROS |
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| 100 | _aRoss, Joel E. | ||
| 245 |
_aTotal quality management : _btext, cases, and readings / _cby Joel E. Ross. |
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| 260 |
_aDelray Beach, FL : _bSt. Lucie Press, _c©1993. |
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| 300 |
_avi, 325 pages : _billustrations ; _c23 cm |
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| 440 | _aEncyclopaedia of Total Quality Management | ||
| 505 | _aCh. I. Introduction to Total Quality Management -- Ch. II. Leadership -- Ch. III. Information and Analysis -- Ch. IV. Strategic Quality Planning -- Ch. V. Human Resource Development and Management -- Ch. VI. Management of Process Quality -- Ch. VII. Quality and Operational Results -- Ch. VIII. Customer Focus and Satisfaction -- Herton Technology: Case Study. | ||
| 650 | _aTotal quality management. | ||
| 650 |
_aTotal quality management _xCase studies. |
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| 942 |
_2ddc _cBK |
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