| 000 | 00386nam a2200133Ia 4500 | ||
|---|---|---|---|
| 999 |
_c167 _d167 |
||
| 082 |
_a658.5 _bHAN.I |
||
| 100 | _aHanna, mark d. | ||
| 245 | 0 |
_aIntegrated operations management adding value for customers / _cMark D. Hanna [and] W. Rocky Newman |
|
| 260 |
_aNew Delhi _bPHI _c2002 |
||
| 300 | _axxii; 753p | ||
| 650 | _aCustomer Satisfaction | ||
| 700 | _aNewman, W. Rocky | ||
| 942 |
_cBK _2ddc |
||