IPE Libraray Catalogue Hyderabad

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	1.	Principles of Customer Relationship Management / Roger J. Baran, Robert J. Galka, Daniel P. Strunk. by Baran, Roger J, 1945- \| Galka, Robert J \| Strunk, Daniel P. Edition: Indian ed.Material type: Text Language: English Publisher: Mason, Ohio : Thomson/South-Western, c2008Availability: Items available for loan: (2). Place hold Add to cart (remove)
	2.	No cover image available Services Management : an integrated approach / edited by Bart Van Looy, Roland Van Dierdonck, Paul Gemmel. by Looy, Bart Van \| Dierdonck, Roland Van \| Gemmel, Paul. Material type: Text Language: English Publisher: London : Financial Times Pitman Publishing, 1998Availability: Items available for loan: Call number: 658.8'12 LOO.S (1). Place hold Add to cart (remove)
	3.	Handbook of Relationship Marketing / edited by Jagdish N. Sheth, Atul Parvatiyar by Sheth, Jagdish N \| Parvatiyar, Atul. Material type: Text Language: English Publisher: Thousand Oaks : Sage Publications, c2000Other title: Relationship marketing.Online access: Click here to access online \| Click here to access online Availability: Items available for loan: Call number: 658.8 (1). Place hold Add to cart (remove)
	4.	No cover image available Customer relationship management : A key to corporate success / V. Venkata Ramana, G. Somayajulu. by Venkata Ramana, V \| Somayajulu, G. Material type: Text Language: English Publisher: New Delhi : Excel Books, ©2003Availability: Items available for loan: Call number: 658.8 VEN (2). Place hold Add to cart (remove)
	5.	Customer Relationship Management : how to turn a good business into a great one! / Graham Roberts-Phelps. by Roberts-Phelps, Graham. Material type: Text Publisher: London : Hawksmere, 2001Availability: Items available for loan: Call number: 658.812 ROB (1). Place hold Add to cart (remove)
	6.	Managing the Customer Experience : turning customers into advocates / Shaun Smith & Joe Wheeler. by Smith, Shaun \| Wheeler, Joe. Material type: Text Language: English Publisher: London : Boston, MA. Financial Times Prentice Hall ; Pearson Custom Publishing, 2002Availability: Items available for loan: Call number: 658.812 SMI (1). Place hold Add to cart (remove)
	7.	Supplier relationship management : an introduction / S JAYA KRISHNA by JAYA KRISHNA, S \| ed. by Jaya Krishna, S. Material type: Text Language: English Publisher: Hyderabad, India : ICFAI University Press, 2005Availability: Items available for loan: Call number: 658.8 JAY (1). Place hold Add to cart (remove)
	8.	Marketing management : a relationship marketing perspective / Cranfield School of Management by Cranfield School of Management. Material type: Text Language: English Publisher: Basingstoke : Macmillan Business, 2000Availability: Items available for loan: Call number: 658.8 CRA (1). Place hold Add to cart (remove)
	9.	Customer Relationship Management : how to turn a good business into a great one! / Graham Roberts-Phelps. by Roberts-Phelps, Graham. Material type: Text Publisher: London : Hawksmere, 2001Availability: Items available for loan: Call number: 658.8343 ROB (1). Place hold Add to cart (remove)
	10.	Customer Relationship Management : emerging concepts, tools, and applications / editors, Jagdish N. Sheth, Atul Parvatiyar, G. Shainesh. by Sheth, Jagdish N \| Parvatiyar, Atul \| Shainesh, G. Material type: Text Language: English Publisher: New Delhi : Tata McGraw-Hill Pub. Co., c2001Availability: No items available : Checked out (1). Place hold Add to cart (remove)
	11.	Relationship Marketing : text and cases / S. Shajahan. by Shajahan, S. Material type: Text Language: English Publisher: New Delhi : Tata McGraw-Hill, ©2004Availability: Items available for loan: Call number: 658.8 SHA.R (1). Place hold Add to cart (remove)
	12.	Winning on purpose : the unbeatable strategy of loving customers / Fred Reichheld with Darci Darnell and Maureen Burns, Bain & Company, Inc. by Reichheld, Frederick F \| Darnell, Darci \| Burns, Maureen. Material type: Text Publisher: Boston, MA : Harvard Business Review Press, [2021]Availability: Items available for loan: Call number: 658.812 REI (1). Lists: New Arrivals - March 1st to 31st 2023. Place hold Add to cart (remove)
	13.	Experiential marketing : consumer behaviour, customer experience and the 7Es / Wided Batat. by Batat, Wided. Material type: Text Language: English Publisher: London : Routledge, Taylor & Francis Group, 2019Availability: Items available for loan: Call number: 658.8 BAT (1). Lists: New Arrivals - October 1st to 31st 2023. Place hold Add to cart (remove)