Understand the Branch and Roles & Responsibilities of a Branch Manager
o Towards New Journey as Branch Manager
o Competency Framework for Branch Manager
o Qualities of a Successful Branch Manager
o Compilation of Best Practices for a Branch Manager
o Transforming the Branch to Branch of the Future – Role of the Branch Manager
Enhancing Operational Efficiency in Bank Branches
o Business Growth through Service Excellence
o Customer Retention and Service Recovery Strategies in Bank Branches
o Strategies for Turnaround of Loss-Making Bank Branches
Marketing Strategy at Bank Branches
o Branch Marketing and Strategies for Business Development
o Customer-Centric Sales in Bank Branch – Best Practices
o Digital Marketing – A Step Forward
Customer Service
o Customer Grievances Redressal Mechanism in Banks
Branch Management Skills
o Effective Communication Skills for Branch Managers
o Effective Negotiation Skills for Branch Managers
o Art of Giving and Receiving Feedback
o Mentoring – An Essential Skill for Branch Managers
o Conflict Resolution Skills for Managers
o Effective Time Management Skills for Managers
Products & Procedures
o Retail Lending – A Corporate Strategy for Deploying Funds
o Digital Banking Services at Bank Branch
o NRI Product and Services
Credit Management
o Concepts and Guidelines for Credit Management
o Evaluation of Borrower's Creditworthiness
o Key Principles of Sound Lending
o Types of Borrowal Accounts
o Types of Account Holders
o Credit Appraisal Care at Bank Branch
o Introduction to Financial Statement Analysis
o Ratio Analysis
o Working Capital Finance
o Term Loan/Project Appraisal
o Documentation and Creation of Charges
o Importance of Credit Rating
o Due Diligence in Takeover of Borrowal Account
o Lending Strategies to Priority Sector in Bank
o MSME Finance – Importance, Advantages, Issues and Challenges Ahead
o Major Schemes of MSMEs
o Financing Self-Help Groups (SHG)/Joint Liability Group (JLG)
Credit Monitoring & Recovery
o Effect of Credit Governance on Asset Quality
o Tools and Techniques of Credit Monitoring
o Professional Approach in Asset Management – Roles & Responsibilities of the Manager
o Recovery of NPA in Bank – An Approach in Present Scenario
Preventive Vigilance & Fraud Risk Management
o Measures for Preventing Fraud in Banking Operations
o Preventive Vigilance in Retail Loans
o Cyber Security in Banks – Importance, Threats, and Challenges
o RBI Framework on Cyber Security
o Precaution to Avoid Frauds in the CBS Environment
o Revenue Leakages – Common Causes and Control Mechanism at the Bank Branches
Audit, Inspection & Compliance Measures at Branches
o Types of Audits in Bank
o Risk-based Internal Audit Mechanism in Bank Branches
o Compliance and Closure of Inspection Reports at the Branch
o Compliance Norms for Bank Branches