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Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed / Nancy J. Friedman.

By: Material type: TextTextLanguage: English Publication details: New Delhi : Viva Books Pvt. Ltd., 2004.Description: xi, 149 pagesISBN:
  • 817649612X
Subject(s): DDC classification:
  • 658.812 FRI
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Item type Current library Call number Status Date due Barcode
Books Institute of Public Enterprise, Library S Campus 658.812 FRI (Browse shelf(Opens below)) Available 32141

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