Includes Glossary and Subject index

Preface
Acknowledgments
About the Authors
CHAPTER 1 How Management Accounting Information Supports Decision Making
CHAPTER 2 The Balanced Scorecard and Strategy Map
CHAPTER 3 Using Costs in Decision Making
CHAPTER 4 Accumulating and Assigning Costs to Products
CHAPTER 5 Activity-Based Cost Systems
CHAPTER 6 Measuring and Managing Customer Relationships
CHAPTER 7 Measuring and Managing Process Performance
CHAPTER 8 Measuring and Managing Life-Cycle Costs
CHAPTER 9 Behavioral and Organizational Issues in Management Accounting and Control Systems
CHAPTER 10 Using Budgets for Planning and Coordination
CHAPTER 11 Financial Control
Glossary
Subject
Index
Name and Company Index