Managing the Customer Experience : turning customers into advocates / Shaun Smith & Joe Wheeler.

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Material type: Text

TextLanguage: English Publication details: London : Financial Times Prentice Hall ; Boston, MA. Pearson Custom Publishing, 2002.Description: xvi, 254 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Institute of Public Enterprise, Library S Campus	658.812 SMI (Browse shelf(Opens below))	Available		31999

Includes bibliographical references and index.

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