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Customer relationship management : A key to Corporate Success / V Venkata Ramana, G Somayajulu by
Material type: Text Text
Publication details: New Delhi : Excel Books 2003
Availability: Items available for loan: Institute of Public Enterprise, Library (7)Call number: 658.812 VEN, ...

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Effective CRM concepts and applications / edited by Braj Mohan Chaturvedi by
Material type: Text Text
Language: English
Publication details: Hyderabad : ICFAI, 2005
Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 658.8 CHA.C.

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