TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service Management: operations, strategy, and information technology 
SN  - 0072982306 (alk. paper)
U1  - 658.8 
PY  - 2006///
CY  - Boston
PB  - McGraw-Hill/Irwin
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and indexes
UR  - http://www.loc.gov/catdir/enhancements/fy0668/2004055202-t.html
ER  -