Jobber, David, 1947-

Selling and sales management / David Jobber, Geoffrey Lancaster. - 6th ed. - India ; Pearson Education, 2006. - xviii, 476 p. : ill. ;

Includes bibliographical references and index.

Development and role of selling in marketing -- Sales strategies -- Consumer and organisational buyer behaviour -- Sales settings -- International selling -- Law and ethical issues -- Sales responsibilities and preparation -- Personal selling skills -- Key account management -- Relationship selling -- Direct marketing -- Internet and IT applications in selling and sales management -- Recruitment and selection -- Motivation and training -- Organisation and control -- Sales forecasting and budgeting -- Salesforce evaluation.

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Selling.
Sales management.

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