Johnston, robert,  1953- <br/><br/>
Service operations management :  improving service delivery / 
Robert Johnston and Graham Clark. 
 - 2nd ed. 
 - India ;  New York :  Pearson India Education Services Pvt. Ltd.,  2005. 
 - 516 p. :  ill. ; 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9788131715208 0273683675 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>658.812  / JOH.S