TY  - BOOK
AU  - Greenberg,paul
TI  - Crm at the speed of light: essential customer strategies for the 21st century 
SN  - 0072231734
U1  - 658.8 
PY  - 2004///
CY  - New York
PB  - McGraw-Hill/Osborne
KW  - Customer relations
KW  - Management
KW  - Electronic commerce
N1  - Includes index
UR  - http://www.loc.gov/catdir/toc/fy054/2005295325.html
UR  - http://www.loc.gov/catdir/enhancements/fy0627/2005295325-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0627/2005295325-d.html
ER  -