Total quality in information systems and technology /
by Jack Woodall, Deborah K. Rebuck, Frank Voehl.
- New Delhi : Vanity Books International, 1998.
- xviii, 298 pages : illustrations ; 24 cm.
- Encyclopaedia of Total Quality Management Series. .
St. Lucie Press total quality series.
1. Harnessing the Power of Information Technology Through Total Quality: An Overview of Technology, Quality, and Information -- 2. Understanding the Information Technology Organization -- 3. Role of Information Technology -- 4. Overview of Total Quality -- 5. House of Quality -- 6. Strategy Management and Quality Planning -- 7. Project Teams and Methodologies -- 8. "How-To" Techniques and Tools -- 9. Electronic Data Interchange -- 10. Horror Stories and How to Avoid Them.
8175140291
Information technology --Management. Information resources management. Total quality management.