Johnson, William C. 1954- Total quality in marketing / by William C. Johnson, Richard J. Chvala. - New Delhi : Vanity Books International, c1996. - xix, 276 p. ; 24 cm. - Encyclopaedia of Total Quality Management Series . The St. Lucie Press total quality series Includes bibliographical references and index. ISBN: 8175140127 Subjects--Topical Terms: Marketing--Management.Total quality management. Dewey Class. No.: 658.8 / JOH