Strategic service management: beyond the moment of truth / 
edited by Denis Boyle 
 - Oxford  Pergamon Press  1990 
 - v,135p  ill;  29cm 
<br/><br/><label>ISBN: </label>0080377521 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management<br/>Strategic planning
<br/><br/><label>Dewey Class. No.: </label>658.401  / STR