Kapoor ramneek <br/><br/>
Services marketing concepts & prctices 

 - NEW DELHI  Mc GRAW-HILL  2011 
 - 432p 
<br/><br/><label>ISBN: </label>978-0-07-070069-7 
<br/><br/><label>Dewey Class. No.: </label>658.8  / KAP.S