Fitzsimmons, James A. <br/><br/>
Service Management :  operations, strategy, and information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - 5th ed. 
 - Boston :  McGraw-Hill/Irwin,  2006. 
 - xiv, 605 p. :  ill. ;  27 cm. +  1 CD-ROM (4 3/4 in.) 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>0072982306 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>658.802  / FIT