TY  - BOOK
AU  - Kati, Sumit
TI  - Retail Selling Skills
SN  - 9788184886085
U1  - 658.85 
PY  - 2010///
CY  - Mumbai [India]
PB  - Himalaya Pub. House
KW  - Selling.
KW  - Retail trade
N1  - 1. Introduction to retailing --
2. Requirement mapping for retail sales --
3. Customer identification and approach --
4. Customer needs identification --
5. Importance of product --
6. 'Buying' --
a memorable experience --
7. Closing a sale --
Case study
ER  -