Kati, Sumit <br/><br/>
Retail Selling Skills / 
Sumit Kati. 
 - Mumbai [India] :  Himalaya Pub. House,  2010. 
 - 160 pages :  illustrations 
<br/><br/>1. Introduction to retailing --<br/>2. Requirement mapping for retail sales --<br/>3. Customer identification and approach --<br/>4. Customer needs identification --<br/>5. Importance of product --<br/>6. 'Buying' --<br/>a memorable experience --<br/>7. Closing a sale --<br/>Case study. 
<br/><br/><label>ISBN: </label>9788184886085 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling. <br/>Retail trade.
<br/><br/><label>Dewey Class. No.: </label>658.85  / KAT