TY  - BOOK
AU  - Naterop, B. Jean
AU  - Revell, Rod 
TI  - Telephoning in English with audio CDs
SN  - 9780521708937
U1  - 428 
PY  - 2004///
CY  - Cambridge University Press, 
PB  - Cambridge, UK ; New York
KW  - English language
KW  - Conversation and phrase books.
KW  - Telephone etiquette.
KW  - Textbooks for foreign speakers
N1  - 	How can I help you? --
Hold the line, please --
Making enquiries --
Placing an order --
Bookings and arrangements --
A change of plan --
What's the problem? --
Handling complaints
N2  - For professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. Suitable for use in class or for self-study, it develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. The third edition takes into account recent developments in telecommunications and offers new listening material throughout.--From publisher description.
ER  -