Naterop, B. Jean <br/><br/>
Telephoning in English with audio CDs / 
B. Jean Naterop, Rod Revell. 
 - 3rd ed 
 - Cambridge University Press,   Cambridge, UK ; New York :  2004. 
 - viii, 128 pages :   illustrations (some color) ;   25 cm. 
 - Cambridge professional English. .
<br/><br/>	How can I help you? --<br/>Hold the line, please --<br/>Making enquiries --<br/>Placing an order --<br/>Bookings and arrangements --<br/>A change of plan --<br/>What's the problem? --<br/>Handling complaints. 
<br/><br/> For professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. Suitable for use in class or for self-study, it develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. The third edition takes into account recent developments in telecommunications and offers new listening material throughout.--From publisher description.  
<br/><br/><label>ISBN: </label>9780521708937 
<br/><br/><label>Subjects--Topical Terms: </label><br/>English language--Conversation and phrase books. <br/>Telephone etiquette. <br/>English language --Textbooks for foreign speakers.
<br/><br/><label>Dewey Class. No.: </label>428  / NAT