FedEx Delivers : how the world's leading shipping company keeps innovating and outperforming the competition /
Madan Birla.
- John Wiley & Sons 2005
- xxi, 215 pages : illustrations ; 24 cm
Innovating and outperforming the competition -- FedEx's innovation journey -- Why organizations do not innovate -- The five dimensions of an innovation and performance culture -- Engage employees in the enterprise -- Expect and help employees to continually grow -- Create a secure environment for expression and acceptance of creative ideas -- Encourage collaborative develop -- Conclusion : continuing to lead the way.