TY  - BOOK
AU  - Chaturvedi, Braj Mohan
TI  - Effective CRM concepts and applications
SN  - 8178813157
U1  - 658.8 
PY  - 2005///
CY  - Hyderabad
PB  - ICFAI
KW  - E - CRM
N1  - Include Index
ER  -