Effective CRM concepts and applications / 
edited by Braj Mohan Chaturvedi 
 - Hyderabad :  ICFAI,  2005. 
 - 176p.  illustrations. 
<br/><br/>Include Index. 
<br/><br/><label>ISBN: </label>8178813157 
<br/><br/><label>Subjects--Topical Terms: </label><br/>E - CRM
<br/><br/><label>Dewey Class. No.: </label>658.8  / CHA.C