TY  - BOOK
AU  - Icfai
AU  - ed. by garikaparthi, Madhavi
TI  - eCRM Concepts and Cases
U1  - 658.8 
PY  - 2005///
CY  - Hyderabad
PB  - ICFAI bBooks
KW  - e government
N1  - Includes Bibliographic References related and Index; section I: Understanding eCRM,
Section II: eCRM Process and Tools,
Section III: Cases in eCRM
ER  -