Icfai <br/><br/>
eCRM Concepts and Cases / 
ed. by Madhavi garikaparthi 
 - Hyderabad :  ICFAI bBooks ;  2005. 
 - xiv, 261 p. :  illustrations,  23 cm. 
<br/><br/>Includes Bibliographic References related and Index 
<br/><br/>section I: Understanding eCRM,<br/>Section II: eCRM Process and Tools,<br/>Section III: Cases in eCRM 
<br/><br/><label>Subjects--Topical Terms: </label><br/>e government
<br/><br/><label>Dewey Class. No.: </label>658.8  / MAD