TY  - BOOK
AU  - Roberts-Phelps,Graham
TI  - Customer Relationship Management: how to turn a good business into a great one! 
SN  - 185418119X (pbk.)
U1  - 658.812 
PY  - 2001///
CY  - London
PB  - Hawksmere
KW  - Relationship marketing
KW  - Customer relations
KW  - Management
ER  -