TY  - BOOK
AU  - Taylor, David
AU  - Terhune, Alyse D.
TI  - Doing e-Business strategies for thriving in an electronic market place
SN  - 0471380652
U1  - 1.64404 
PY  - 2001///
CY  - New York
PB  - John Wiley
KW  - Customer loyalty
N1  - Include References and Index
ER  -