TY  - BOOK
AU  - Plunkett,  Warren R.
AU  - Attner, Raymond F. 
AU  - Allen, Gemmy S. 
TI  - Management Meeting and exceeding customer expectation
U1  - 658.4 
PY  - 2001///
CY  - New Delhi
PB  - Thomson Vikas
KW  - Management skills
ER  -