TY  - BOOK
AU  - Sai kumar, m l
AU  - Balaji, N Prasanna.
TI  - Ecrm proceedings of the national conference on e-crm --22-23 february 2002
U1  - 1.64404 
PY  - 2002///
CY  - Hyderabad
PB  - IPE
KW  - eCRM Service sector
N1  - Include References
ER  -